The Crowd Management table is the start of this maturity model. As befitting a dynamic and evolving sector, this table is a work in progress.
|Characteristic: do they do or have:|
|Accurate audience demographic data and audience numbers prior to event (draft numbers) and during the event (exact numbers).|
|Crowd Management plan including:|
|– Capacities for each area of the site.|
| -Site map with crowd flows at key times with |
access and egress places.
|-Barriers and other crowd flow control methods.|
|-Possible onsite risks and their treatment.|
| Use crowd management planning tool such as DIME-|
ICE, identification of pinch points and the ‘last mile’
|Emergency management plan.|
|Crowd health and medical plan.|
|Evacuation plan with assembly areas.|
|Central Operations Office area with; police, security and CCTV.|
|Emergency Operations Centre.|
| On site communication plan including emergency |
| Crowd management training for all staff and volunteers including: |
onsite decision making and
| Links to crowd management information such as |
|Feedback and analysis to improve crowd management with incidents, near misses and recommendations.|
| Maximised on-site technology to identify and |
communicate crowd dynamics.