The Crowd Management table is the start of this maturity model. As befitting a dynamic and evolving sector, this table is a work in progress.
| Characteristic: do they do or have: |
| Accurate audience demographic data and audience numbers prior to event (draft numbers) and during the event (exact numbers). |
| Crowd Management plan including: |
| – Capacities for each area of the site. |
| -Site map with crowd flows at key times with access and egress places. |
| -Audience demographic. |
| -Barriers and other crowd flow control methods. |
| -Possible onsite risks and their treatment. |
| Use crowd management planning tool such as DIME- ICE, identification of pinch points and the ‘last mile’ planning. |
| Emergency management plan. |
| Crowd health and medical plan. |
| Evacuation plan with assembly areas. |
| Security plan. |
| Central Operations Office area with; police, security and CCTV. |
| Emergency Operations Centre. |
| On site communication plan including emergency comms. |
| Crowd management training for all staff and volunteers including: onsite decision making and situational awareness. |
| Links to crowd management information such as FEMA, AIDR. |
| Feedback and analysis to improve crowd management with incidents, near misses and recommendations. |
| Maximised on-site technology to identify and communicate crowd dynamics. |