The Crowd Management table is the start of this maturity model. As befitting a dynamic and evolving sector, this table is a work in progress.
|Characteristic: do they do or have:
|Accurate audience demographic data and audience numbers prior to event (draft numbers) and during the event (exact numbers).
|Crowd Management plan including:
|– Capacities for each area of the site.
| -Site map with crowd flows at key times with
access and egress places.
|-Barriers and other crowd flow control methods.
|-Possible onsite risks and their treatment.
| Use crowd management planning tool such as DIME-
ICE, identification of pinch points and the ‘last mile’
|Emergency management plan.
|Crowd health and medical plan.
|Evacuation plan with assembly areas.
|Central Operations Office area with; police, security and CCTV.
|Emergency Operations Centre.
| On site communication plan including emergency
| Crowd management training for all staff and volunteers including:
onsite decision making and
| Links to crowd management information such as
|Feedback and analysis to improve crowd management with incidents, near misses and recommendations.
| Maximised on-site technology to identify and
communicate crowd dynamics.